Apparently, pay is good for such positions I guess 'good' is a relative term - in the UK, the second largest (behind the USA) such market in the world, these facilities (originally known as Call Centres, but now corporately rebadged by the loathsome title of
Customer Relationship Management Centres!) are increasingly widely recognised for exactly what they are: the sweatshops of our age. Having lead a team involved in 'proving the business case' for one such facility, believe me - I know whereof I speak!
To return with a language based remark, the industry has coined a less than delightful word for a less than lovely phenomenon:
churn describes the massive turnover of staff endemic in such working hell-holes (frequently over 25% of staff within a 12 month period). That belies the 'wellness' of the pay in relation to the conditions of work, I guess
