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So when it starts happening, show us the evidence. Until then, what is the fuss about?

By chance ( or devils' play smile ) today I received an email letter from an employee of my insurance company about a damage declaration. Pity I can't copy it as evidence; it is not written in English. The composition showed that the writer was unable to transmit compact clear information. No fun. I answered her to explain that maybe after I would have regrouped her text( typo's, gaps, useless unclear repetitions, misspellings) I would be able to react to the contents. Simply a confusing mess, nòt because the case is complicated, but because she messed up the language.

She directly answered with sincere apologies and excuses about pressure and having to send the letter to several adresses simultaneously and proposed to give me a call instead of writing. She proved not to be a dumb person. She only misses the skill. I hope our conversation will be allright.