descriptive hyperbole

Could be, Max; thank you

I agree with Max about the "degrees of" wrong thing. I didn't really like the "took a badly wrong turn" either, nancyk. Then I considered "took a horribly wrong turn" which sounded ok at first, but it still seems a little off kilter. If I was editing this document, I would have changed it to something like "took a turn which went horribly wrong" (definitely couldn't use "badly wrong" in that context).

Taking my corporate comms hat off, and going back to Operations now!