(I fear we English enjoy getting bad service purely so we can whinge about it afterward)

Old joke: A man traveling by train enters the dining car for breakfast and orders steak and eggs. Informed that steak was not available, the man said that he shipped thousands of pounds of beef on that particular railroad every year and he made it known he was very upset he couldn't get steak and eggs for breakfast. The dining car manager disappeared and when he returned informed the gentleman that he had wired ahead and steak would be put aboard at the next stop just a few minutes away. The man responded. "The hell with it. I'd rather be mad."