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Carpal Tunnel
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Carpal Tunnel
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if you want to own (for instance) a delorean, you're going to buy a delorean, and in the words of those most able to afford a delorean, it is what it is -- that doesn't mean you have to like the scamster you buy it from, or that you should be forced to carry his logo.
as a more approachable example, if you want a pair of Nikes, you shouldn't expect to have to wear a Macy's logo as well, if that's where you buy them.
We all have to make choices and compromises; wisdom comes in knowing which battles can be reasonably waged.
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Pooh-Bah
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I was thinking in even more general terms.
They made an agreement with Belle then completely ignored it and expected their customer to accept this; moreover they lied and said it couldn't be fixed. Whether an issue is minor or vital the dealership should stick to the agreement they have agreed to.
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Joined: May 2002
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veteran
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veteran
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We all have to make choices and compromises; wisdom comes in knowing which battles can be reasonably waged. Wrongo, tsuwm. Wisdom comes with distinguishing which battles must be fought in order to continue allegiance with reality. What? You want to compromise basic principals for base pragmatism ?
Last edited by themilum; 01/30/08 04:36 AM.
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Joined: Sep 2000
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Carpal Tunnel
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Carpal Tunnel
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I was thinking in even more general terms.
They made an agreement with Belle then completely ignored it and expected their customer to accept this; moreover they lied and said it couldn't be fixed. Whether an issue is minor or vital the dealership should stick to the agreement they have agreed to.
Absolutely right. Often, with big corporations, they'll think you don't know any better, or play on the fact that people don't like to be confrontational. Does anybody remember the movie FARGO in which car salesman Lundegaard (William H. Macy) has sprayed "Tru-coat" on a car and the couple buying the car wind up paying for it, even if they refused it in the first place. They're all exasperated, but they pay for it anyway. This happens too many times in real life. Mind you, I think it throws them off when somebody is confrontational, but with a good humoured smile; they're never quite sure how to handle that.
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It does indeed baffle them. My husband is usually the one to answer the phone, so he handles most of the telemarketers. In the not so distant past, an agency wanting to 're-shape' our debt called, and cajoled him to sign up to have them lower the interest rates on our cards. When my husband refused, the telemarketer asked "Do you like having debt" to which he responded "I'm just fine with it, yes." The telemarketer stammered a bit and then said "Have a good evening with your debt, sir" and hung up. 
tempus edax rerum
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Carpal Tunnel
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Carpal Tunnel
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[drifting e] My husband has always wanted to try what he heard on a radio program: when a carpet/drape cleaning service calls, say, "Oh, yes, there's blood everywhere, all over the carpet and even halfway up the drapes; can you come right now?" Ooh! I Googled and found this site--no ads. It includes I don't have a phone, why would I need long distance? I did not peruse much beyond this, so can't say that there isn't anything offensive on there.
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Carpal Tunnel
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Carpal Tunnel
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the problem with telemarketers is the caller is just a person that needs a job. there are a lot of other jobs I wish people wouldn't do.
if people would stop buying and giving out info over the phone, telemarketing would stop.
formerly known as etaoin...
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Carpal Tunnel
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Aye, but the words, "I'm just doing my job" does not absolve them of anything. These people go into this job knowing that they are universally thought of as unpleasant (hated by some), so they shouldn't be surprised by the emotions they evoke.
My old roomie used to be a telemarketer; successful enough at it to pay his share of the rent and utilities. The ploys they use to hook people are underhanded at best, illegal and mean at worst.
One of the first things they are taught is to keep a person talking, to keep the line open. It is the polite people, who don't know how to hang up, that get hooked into buying things.
The second I find out it is a telemarketer, I say, "I'm not interested" and hang up...unless the call comes in after 9:00 p.m., then I'm rather harsh in telling them that disturbing people after 9:00 is rude and inconsiderate and hang up.
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Carpal Tunnel
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Carpal Tunnel
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> Aye, but the words, "I'm just doing my job" does not absolve them of anything.
hence my second sentence.
formerly known as etaoin...
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Carpal Tunnel
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I got that Eta, but you should see these sales techniques; it is amazing how they finagle a yes out of a no.
If people knew how to say no, if they were stronger, if the uneducated knew their rights more, if there weren't too many elderly who were easily taken advantage of, if there weren't too many desperate people...
There are too many ifs to excuse the techniques used by shifty sales people and not enough laws to protect those people they take advantage of. You can't blame a gullible person for being gullible, but you can certainly blame somebody for taking advantage of them.
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