I was thinking in even more general terms.
They made an agreement with Belle then completely ignored it and expected their customer to accept this; moreover they lied and said it couldn't be fixed. Whether an issue is minor or vital the dealership should stick to the agreement they have agreed to.
Absolutely right. Often, with big corporations, they'll think you don't know any better, or play on the fact that people don't like to be confrontational. Does anybody remember the movie FARGO in which car salesman Lundegaard (William H. Macy) has sprayed "Tru-coat" on a car and the couple buying the car wind up paying for it, even if they refused it in the first place. They're all exasperated, but they pay for it anyway. This happens too many times in real life.
Mind you, I think it throws them off when somebody is confrontational, but with a good humoured smile; they're never quite sure how to handle that.
