Is there a backlog of unanswered mails?

In New York I gather it's a backlog of unanswered females

I called my ebank yesterday, and got the customary queue for "a representative" to be available, punctuated at nauseating intervals by the pre-recorded message assuring me "my call was important to the bank, and we are doing everything we can to answer it". Clearly this is a lie, and this misuse of language by call centres drags down the reputation of business as a whole. 1. They could install predictive dialling technology, to better regulate supply & demand of agents 2. They could employ a better margin of agents over assumed demand 3. They could actually CARE. But no, let's be realistic...