Dale, I have ... not exactly the same problem with my e-mail, but a problem that drives me crazy: although I preset it so that every new message I prepare to send should open with Clear Day "stationery", navy "ink", Lucida Sans font, italic and bold, and it agrees that it will save these settings--it never "remembers" the bold, and, as often as not, it comes up Arial font!

My point in all of this is that my computer guys told me both times I've complained, that it must just be a glitch that can't be rectified. We used to encounter the problem you mentioned MUCH more before Anu switched us to UBB, and were essentially told that it, too, is a glitch in the system. Feel free to write to Anu if you want, though--it might help.