Have started new thread for "what's next," in Info/Announce
Perhaps we could move response/remedy discussion there?

A young mother and wife - a customer at my son's business - is a flight attendant for American Airlines. She flies the Flight 11 all the time -the plane that crashed into the WTC towers -- however -- she decided to take this week off to spend some time with family as children are going back to school and since husband works locally they could spend a few days together.
She knows all the crew on the plane. She is devastated.

The co-pilot of Flight 11, Tom MacGuiness, is from Portsmouth, just up the road a few miles.
We are all in shock. People have tied purple ribbons on trees and posts as expression of shared sorrow with his family.