Wordsmith.org

Backwards registration hurting wordsmith.org

Posted By: travbailey

Backwards registration hurting wordsmith.org - 10/17/15 09:04 PM

Having to wait for nearly four hours to post is asinine and counterproductive.

Today I came across the posting:

http://wordsmith.org/board/ubbthreads.php?ubb=showflat&Number=51811&page=4

I found the answer to this question and wanted to post the answer at 5:35 PM, but I had to register first.
***There was no facebook registration available.**** This is where someone presses a facebook button and is automatically registered through their facebook account.

I attempted to login after registering in one minute and got this message:

Your account needs to be approved by an Administrator before you can log in.

I was irked, I had the answer ready to post NOW.

Most people would just say "f--- this" and not post the answer.
I am not most people.
I copy and pasted all of my answers and waited.

At 9:16 PM, 3 hours 41 minutes later I was finally approved by an administrator.

I only saw the message that I was approved to post 6 hours 22 minutes later.

You are a large website, with tens of thousands of posts, but you could be so much more.

When there is instant registration through facebook, having to make people wait for nearly four hours to post limits your sites growth.

For the exponential growth of your site, change this immediately.





---
Also:
* Your image button icon is broken
* You should be able to upload images from your computer.

----
A COMPLAINT IS A GIFT

MAGAZINE:
A complaint is a gift - And Americans get better service than Brits because they know how to give it. Economist Magazine, (April 22, 2004)
http://www.economist.com/node/2615669
ONLINE ARTICLE:
75 Customer Service Facts, Quotes & Statistics How Your Business Can Deliver With the Best of the Best
http://www.helpscout.net/75-customer-service-facts-quotes-statistics/
78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.
A typical business hears from 4% of it's dissatisfied customers.
For every customer who bothers to complain, 26 other customers remain silent.
BOOK:
Janelle Barlow, A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, Berrett-Koehler Publishers. (January 1, 1996).
http://www.amazon.com/Complaint-Is-Gift-Recovering-Customer/dp/1881052818


Posted By: Wordsmith

Re: Backwards registration hurting wordsmith.org - 10/23/15 07:57 AM

Thanks for taking the time to post. And sorry about the wait. The forum registration was open until spammers came. Then we had to add the approval process.

Yes, it'd be helpful if one could sign on with Facebook but this forum software does not have that feature.

The image button icon is not broken. That's how that icon is. :-)

A user should be able to upload images from the computer. We'll have to wait until that feature is added in the forum software.

Thanks again! We welcome complaints.
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