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#56543 02/13/02 02:07 PM
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WELLINGTON (Reuters) - New Zealand's largest phone company Telecom Corp. of NZ on Wednesday apologized and offered compensation to a customer after charging him a "penalty for being an arrogant bastard". Telecom has ordered an investigation into how Auckland businessman James Storrie received the $140 charge shown on his monthly mobile phone bill.

"How can they speak to their clients like this? It's downright rude," Storrie told the New Zealand Herald newspaper, which carried his photograph holding the objectionable bill.

Telecom spokesman Martin Freeth said the company was appalled and embarrassed by the rude statement and had made an offer of compensation.

"We've apologized and taking steps to stop anything like this...it's an aberration," Freeth told Reuters.


Edited:

"And we are very sorry that this person is such an arrogant bastard, concluded Freeth.


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Dear TEd: I wonder what Mr. Storne's chances would have been of seeking legal redress. It would also have been of interest to know how abusive he had been to precipitate the incident. Many phone customers think they can be abusive to telephone operators, though nowadays you rarely get to talk to them.


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to a customer after charging him a "penalty for being an arrogant bastard".

Ahhh, an employee who had been abused once too often and who was retiring before the customer received the bill in the mail!

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I cannot imagine there weren't more than a few who secretly agreed with the message

You will note that Mr. Freeth closed by saying, "And we are very sorry that this person is such an arrogant bastard"!


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You will note that Mr. Freeth closed by saying, "And we are very sorry that this person is such an arrogant bastard"!

I betcha poodles to pinschers that was a TEd edit.


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Ah, you read before I had a chance to edit after second thought !

And I thought the Freeth final quote was a joke!
You mean Freeth really said "And we are very sorry that this person is such an arrogant bastard"!




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I am in total flatliner confusion here


#56550 02/13/02 04:32 PM
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Ahh! OK. TEdits.


#56551 02/13/02 05:57 PM
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Bill:

In the real world, the bastard wouldn't have a chance. After all, what he got was a private correspondence merely stating an opinion of him. And it's a private matter even though it came from the biggest phone company in NZ. If he publishes it, he's the one who is revealing to the world someone else's opinion of him.

And I apologize for the edit that made it seem as if Freeth really said that about the guy's parentage. It was meant solely as a joke on my part. I think I'll stick to puns.

TEd



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#56552 02/13/02 06:00 PM
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After all, what he got was a private correspondence merely stating an opinion of him. And it's a private matter...If he publishes it, he's the one who is revealing to the world someone else's opinion of him.[EA]

[suppressing laughter e]


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